Proper Response to Expressions of Blames, Accusation and Complaints
Proper Response to Expressions of Blames, Accusation and Complaints – By the end of the lesson you are expected to be able to respond to the expressions of blames, accusation, and complaints.
Learn about it!
In the other session, you have learnt about the expressions of blaming, accusing, and complaining. Now you are going to learn how to respond to those expressions.
- The expressions of blaming are used when you claim someone to be responsible for doing something wrong.
- The expressions of accusing are used when you think or say that someone has done something wrong whether or not you know the truth or have any evidence to prove it.
- The expressions of complaints are usually shown when you feel displeasure that someone has done something unsatisfying for you.
Think about these situations. When you are blamed for doing something bad, how do you feel? When you are accused of doing something wrong, how would you react? Most people would probably feel hurt when they experience the ‘discouraging’ statements, and respond with rather hurtful feelings. Some may also feel offended and reacting quite harsh on complaints, accusation and blames. There are two ways of responses over the expressions of blames and accusation, namely accepting as or declining.
When we DID something wrong, it is wiser for us to admit it, though sometimes someone who accused of blames or accusation tends to decline it (at first). Here are some responses (accepting and declining) blames and accusation.
Leni : It is all because of you Mr. Johan did not want to receive all of our papers. Because of your tardiness he rejected any other student’s paper.
Indra: I am sorry, I couldn’t help it. I forgot the submission date.
Leni : Oh my God, I can’t believe that you did this to us.
In the dialog Leni blames Indra for being late in submitting paper and Indra himself admit his mistake. The bold italic shows the expression he uses.
On a different note, there are two ways of responses over the expressions of complaining: positive response and negative responses. These are almost the same with the responses over the expressions of blaming and accusing; positive responses show that you accept whatever complaints and negative responses are showed when you refuse or reject the complaints.
Jay : I want to complain about the personal computer I bought yesterday. The DVD writer did not work.
Shopkeeper : We are very sorry. I suggest you leave it with us and we’ll see what can be done.
Look at the dialog, Jay makes a complaint to the shop about a broken product and the shopkeeper accepts his complaint. The bold italic shows the expression he uses.
- There are two ways of responding the expressions of blames, accusation, and complaints: accepting or declining.
- Accepting the blames, accusation, or complaints means you take responsibility for the thing you have done and you feel sorry for it. e.g.: I am sorry, it was my fault, I cannot tell you how sorry I am, so on ….
- Declining blames, accusation, or complaints happens when you do not agree with the statements directed to you, and you refuse to admit or take responsibility of it. e.g.: I am not the one to blame, there is nothing we can do about it, etc.